Thursday, February 10, 2005

Here's some live music to calm you down.

Live classical music, anyone? A call center company from the UK has decided to switch from canned pop music to classical music and pumping them out live as its "hold" music.

Don't get them wrong, though. The classical quartet is paid, and yes, they don't man the phones.

Here's my favorite quote from the article.
Universal Support spokesman Michael Jacobs said the idea of live hold music was about soothing the troubled breast of the technologically challenged customer. "It can be very stressful when your Outlook doesn't work or whatever. You want to throw the computer out of the window."
Indeed. I think.